Global Shipping: We ship our products worldwide. Please check our Shipping & Returns Policy specific to your delivery country.

Europe: Countries: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Spain, Sweden, Luxembourg, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Cyprus, Malta, Portugal Islands.

  • Free Standard Delivery: For orders over €90. Otherwise, shipping costs €7.90.
  • Responsibility: NAE Vegan Shoes is not liable for delays caused by logistics companies.
  • Dispatch Time: Orders dispatched within 2 working days of purchase.
  • Unclaimed Orders: Shipping costs for unclaimed orders will be deducted from the refund.

Continental Portugal:

  • Free Standard Delivery: For orders over €90. Otherwise, shipping costs €5.90.
  • Responsibility: NAE Vegan Shoes is not liable for delays caused by logistics companies.
  • Dispatch Time: Orders dispatched within 2 working days of purchase.
  • Unclaimed Orders: Shipping costs for unclaimed orders will be deducted from the refund.

Europe (Non-EU): Countries: Åland Islands, Albania, Andorra, Belarus, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Guernsey, Vatican City, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Svalbard & Jan Mayen, Switzerland, Ukraine.

  • Free Standard Delivery: For orders over €120. Otherwise, shipping costs €8.90.
  • Responsibility: NAE Vegan Shoes is not liable for delays caused by logistics companies.
  • Dispatch Time: Orders dispatched within 2 working days of purchase.
  • Unclaimed Orders: Shipping costs for unclaimed orders will be deducted from the refund.

USA:

  • Free Standard Delivery: For orders over $120. Otherwise, shipping costs $13.90.
  • Responsibility: NAE Vegan Shoes is not liable for delays caused by logistics companies.
  • Dispatch Time: Orders dispatched within 2 working days of purchase.
  • Unclaimed Orders: Shipping costs for unclaimed orders will be deducted from the refund.

UK:

  • Free Standard Delivery: For orders over £90. Otherwise, shipping costs £8.90.
  • Responsibility: NAE Vegan Shoes is not liable for delays caused by logistics companies.
  • Dispatch Time: Orders dispatched within 2 working days of purchase.
  • Unclaimed Orders: Shipping costs for unclaimed orders will be deducted from the refund.

Rest of the World: Countries: United Arab Emirates, Australia, Canada, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, New Zealand, Singapore, Algeria, Angola, Ascension Island, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Georgia, India, Indonesia, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Saudi Arabia, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Türkiye, Turkmenistan, Uzbekistan, Vietnam, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts and Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, U.S. Outlying Islands, Vanuatu, Wallis & Futuna, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, South Georgia & South Sandwich Islands, Suriname, Uruguay, Venezuela.

  • Free Standard Delivery: For orders over €150. Otherwise, shipping costs €25.
  • Responsibility: NAE Vegan Shoes is not liable for delays caused by logistics companies.
  • Dispatch Time: Orders dispatched within 2 working days of purchase.
  • Unclaimed Orders: Shipping costs for unclaimed orders will be deducted from the refund.

Exchanges & Returns

  • Europe and Continental Portugal: If you need to make an exchange or return, it will be free of charge and must be made within 30 days of receiving the product. Please use the free return label provided with your order.
  • Rest of the World: If you need to make an exchange or return, the costs related to shipping to NAE's facilities will be the responsibility of the customer and must be made within 30 days of receiving the product. Contact customer support for assistance.
  • Condition: Items must be in good condition with no signs of use to be eligible for exchange or refund.
  • Refunds: Refund amount does not include any shipping costs.
  • First Exchange Cost: Borne by NAE. Additional exchanges are the customer's responsibility.
  • Procedure: For returns or exchanges, log in to your customer area and follow the instructions. Non-registered customers should email orders@nae-vegan.com.

For further assistance, contact our customer support team, who will provide detailed instructions to ensure safe return to our warehouse in Portugal.