Shipping and Returns - United Kingdom
Shipping and Returns - United Kingdom
United Kingdom
✔ Free Shipping and Returns on all orders over £90.
Orders are delivered in 5–8 working days after dispatch.
💷 For orders under £90:
1 ) Standard Shipping is available for £7.90 — your order will arrive within 5–8 working days.
2 ) Choose Priority Express Shipping for £18.90 at checkout — available on all orders, including those over £90. Priority Shipping ensures faster handling and dispatch (1–2 business days), giving your order VIP treatment.
📦 Dispatch Time: Orders are shipped within 2 working days of purchase — except for Priority Shipping, which is dispatched the same business day whenever possible.
🚚 Responsibility: We are not liable for delays caused by logistics providers.
📭 Unclaimed Orders: Shipping costs for unclaimed orders will be deducted from your refund.
🔄 Returns & Exchanges: Free Returns and first exchange is included for orders above £90. The return must be made within 30 days of receiving the product. For orders below £90, we will provide a Pre Paid return label for the same value of the shipping and this amount will be deducted from your refund. Items must be returned unused, in original condition and packaging. Refunds exclude shipping costs. First exchange is free; additional exchanges from the same order are at the customer's expense. Contact customer support to request a return label.
🧭 How to Return or Exchange
- Registered Customers: Log into your account and follow the return steps.
- Guest Checkout: Email orders@nae-vegan.com with your order number and request.
- We’ll guide you through the return and send a return label for secure shipping back to our warehouse in Portugal.
General Return Guidelines – A Few Friendly Reminders
⏳ Refund Timing: Once we receive and inspect your returned items, we’ll get in touch to ask if you’d prefer a refund or store credit. (Store credit is our favorite – it helps us stay sustainable and independent!) Refunds are typically processed within 7–10 business days after your confirmation.
📦 Exchanges: We’ll do our best to secure the size you want! But due to limited stock, we can’t guarantee availability. If the exchange isn’t possible, we’ll issue a refund.
🐾 Pet Hair & Park Walks: We love animals (that’s kinda our thing), but returned shoes covered in cat fur or dog hair will have to be adopted elsewhere. The same goes for shoes with soles that look like they took a lovely stroll through the park — we can’t accept used items.
🛠️ Wrong or Faulty Items: If your order isn’t quite right or arrived with a defect, contact us within 7 days of delivery with photos. We’ll fix it — promise.
🌱 Thoughtful Returns: Every return leaves a footprint. Please shop mindfully and reach out to us if you have doubts before ordering — we’re here to help!
Still have questions?
No worries — just drop us a line at orders@nae-vegan.com. Our team will walk you through the return process and make sure your shoes find their way back safely to our warehouse in Portugal.