Shipping and Returns

📦 Shipping and Returns Policy

Global Shipping: We ship our products worldwide. Please check our Shipping & Returns Policy specific to your delivery country.

Continental Portugal and Spain

✔ Free Shipping & Returns on all orders over €90.
Orders are delivered in 1–2 working days after dispatch.

💶 For orders under €90:

·       📦 Shipping costs €5.90

📦 Dispatch Time: Orders with free shipping are dispatched within 2 working days of purchase.

🚚 Responsibility: We are not liable for delays caused by logistics providers.

📭 Unclaimed Orders: Shipping costs for unclaimed orders will be deducted from your refund.

🔄 Returns & Exchanges: For orders above 90€, returns and first exchange are free of charge and must be made within 30 days of receiving the product. Use the return label provided with your order. For orders under €90, return shipping is the customer’s responsibility. We provide a prepaid return label for €5.90, which will be deducted from your refund. 

Items must be returned unused, in original condition and packaging. Refunds exclude shipping costs. First exchange is free; additional exchanges from the same order are at the customer's expense.

🧭 How to Return or Exchange

• Registered Customers: Log into your account and follow the return steps.
• Guest Checkout: Email orders@nae-vegan.com with your order number and request.
• We’ll guide you through the return and send a return label for secure shipping back to our warehouse in Portugal.

Europe

Countries: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Sweden, Luxembourg, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Cyprus, Malta, Portugal Islands.

✔ Free Shipping & Returns on all orders over €90.
Orders are delivered in 5–8 working days after dispatch.

💶 For orders under €90:

·       📦 Shipping costs €7.90

🚀 Want your order processed first?
Choose Priority Express Shipping for €12.90 at checkout — available on all orders, including those over €90. Priority Shipping ensures faster handling and dispatch (1–2 business days), giving your order VIP treatment.

📦 Dispatch Time: Orders with free shipping are shipped within 2 working days of purchase. Priority Express orders are handled and dispatched faster.
🚚 Responsibility: We are not liable for delays caused by logistics providers.
📭 Unclaimed Orders: Shipping costs for unclaimed orders will be deducted from your refund.

🔄 Returns & Exchanges: Returns are free for orders over €90. For orders under €90, return shipping is the customer’s responsibility. We provide a prepaid return label for €7.90, which will be deducted from your refund. Items must be returned unused, in original condition and packaging. Refunds exclude shipping costs. First exchange is free; additional exchanges from the same order are at the customer's expense.

 

🧭 How to Return or Exchange

• Registered Customers: Log into your account and follow the return steps.
• Guest Checkout: Email orders@nae-vegan.com with your order number and request.
• We’ll guide you through the return and send a return label for secure shipping back to our warehouse in Portugal.

Europe (Non-EU)

Countries: Åland Islands, Albania, Andorra, Belarus, Faroe Islands, Gibraltar, Guernsey, Vatican City, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Svalbard & Jan Mayen, Switzerland, Ukraine.

💡 Important Note: Customers in some non-EU countries (such as Switzerland and Norway) may be required to pay import duties, taxes, or customs fees upon delivery. These charges are determined by your country’s regulations and are not included in our shipping costs. NAE Vegan Shoes is not responsible for any additional customs charges.

✔ Free Shipping on all orders over €120.
Orders are delivered in 2–3 business days. Please note that return shipping is not included and is the responsibility of the customer. If you're unsure about sizing, our team is happy to help before you place your order — just reach out to us!

💶 For orders under €120:

·       📦 Shipping costs €14.90

📦 Dispatch Time: Orders are shipped within 2 working days of purchase.

🚀 Want your order processed first?
Choose Priority Express Shipping for €14.90 at checkout — available on all orders, including those over €120. Priority Shipping ensures faster handling and dispatch (1–2 business days), giving your order VIP treatment.

🚚 Responsibility: We are not liable for delays caused by logistics providers.
📭 Unclaimed Orders: Shipping costs for unclaimed orders will be deducted from your refund.

🔄 Returns & Exchanges: Returns and exchanges must be made within 30 days of receiving the product. Return shipping costs are the customer's responsibility. We provide a Pre-Paid return label for €14.90, which will be deducted from your refund. Items must be returned unused, in original condition and packaging. Refunds exclude shipping costs. First exchange is free; additional exchanges from the same order are at the customer's expense. Contact customer support to request a return label.

🧭 How to Return or Exchange

• Registered Customers: Log into your account and follow the return steps.
• Guest Checkout: Email orders@nae-vegan.com with your order number and request.
• We’ll guide you through the return and send a return label for secure shipping back to our warehouse in Portugal.

United States of America

• Free Shipping & Returns on all orders over 149 USD ( Express Shipping 2-3 Days )
• For orders under 149 USD, shipping costs 14.90 USD.
• All prices include taxes & duties — no surprises at checkout ✅
• Dispatch Time: Orders ship within 2 business days of purchase.
• Want to receive your order with priority handling? Add Priority Shipping for 14.90 USD — available on all orders, including those over 149 USD. Priority Shipping ensures faster handling and dispatch, giving your order VIP treatment.
• 🚚 Responsibility: NAE Vegan Shoes is not liable for delays caused by the logistics provider.
• 📭 Unclaimed Orders: If your order is unclaimed and returned, shipping costs will be deducted from your refund.

🔄 Returns & Exchanges

• Returns are free for orders over 149 USD.
• For orders under 149 USD, return shipping is the customer’s responsibility.
  We will provide a prepaid Express return label for 14.90 USD, and this amount will be deducted from your refund.
• Condition: Items must be returned unworn, unwashed, and in their original packaging with all labels attached.
• Refunds: We refund the product value only. Shipping costs are non-refundable.
• First Exchange: Free. Additional exchanges from the same order are at the customer’s expense.

🧭 How to Return or Exchange

• Registered Customers: Log into your account and follow the return steps.
• Guest Checkout: Email orders@nae-vegan.com with your order number and request.
• We’ll guide you through the return and send a return label for secure shipping back to our warehouse in Portugal.

 

 

 United Kingdom

✔ Free Shipping and Returns on all orders over £90.
Orders are delivered in 5–8 working days after dispatch.

💷 For orders under £90:

1 ) Standard Shipping is available for £7.90 — your order will arrive within 5–8 working days.

2 ) Choose Priority Express Shipping for £18.90 at checkout — available on all orders, including those over £90. Priority Shipping ensures faster handling and dispatch (1–2 business days), giving your order VIP treatment.

 

📦 Dispatch Time: Orders are shipped within 2 working days of purchase — except for Priority Shipping, which is dispatched the same business day whenever possible.

🚚 Responsibility: We are not liable for delays caused by logistics providers.

📭 Unclaimed Orders: Shipping costs for unclaimed orders will be deducted from your refund.

🔄 Returns & Exchanges: Free Returns and first exchange is included for orders above £90. The return must be made within 30 days of receiving the product. For orders below £90, we will provide a Pre Paid return label for the same value of the shipping and this amount will be deducted from your refund. Items must be returned unused, in original condition and packaging. Refunds exclude shipping costs. First exchange is free; additional exchanges from the same order are at the customer's expense. Contact customer support to request a return label.

 

🧭 How to Return or Exchange

• Registered Customers: Log into your account and follow the return steps.
• Guest Checkout: Email orders@nae-vegan.com with your order number and request.
• We’ll guide you through the return and send a return label for secure shipping back to our warehouse in Portugal.

 

Rest of the World

Countries: United Arab Emirates, Australia, Canada, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, New Zealand, Singapore, Algeria, Angola, Ascension Island, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Georgia, India, Indonesia, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Saudi Arabia, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Türkiye, Turkmenistan, Uzbekistan, Vietnam, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts and Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, U.S. Outlying Islands, Vanuatu, Wallis & Futuna, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, South Georgia & South Sandwich Islands, Suriname, Uruguay, Venezuela.

✔ Free Shipping on all orders over €150.
Orders are delivered in 3–5 working days after dispatch.

💶 For orders under €150:

Standard Shipping Costs €25 ( 3–5 working days after dispatch. )

📦 Dispatch Time: Orders are shipped within 2 working days of purchase.

🚀 Want your order processed first?

Choose Priority Express Shipping for €30 at checkout — available on all orders, including those over €150. Priority Shipping ensures faster handling and dispatch (2–3 business days), giving your order VIP treatment.

🚚 Responsibility: We are not liable for delays caused by logistics providers.
📭 Unclaimed Orders: Shipping costs for unclaimed orders will be deducted from your refund.

🔄 Returns & Exchanges
Returns and exchanges must be made within 30 days of receiving the product.
Return shipping costs are the customer’s responsibility, and you must arrange the shipment using your preferred courier service. We do not provide a return label for orders shipped outside Europe (excluding the UK and USA).

Items must be returned unused, in their original condition and packaging. Refunds exclude all shipping costs.
The first exchange is free, but additional exchanges from the same order are at the customer’s expense.

🧭 How to Return or Exchange

• Registered Customers: Log into your account and follow the return steps.

• Guest Checkout: Email orders@nae-vegan.com with your order number and request.

We’ll provide you with the return address in Portugal and detailed instructions to ensure a safe return.

 

General Return Guidelines – A Few Friendly Reminders

⏳ Refund Timing: Once we receive and inspect your returned items, we’ll get in touch to ask if you’d prefer a refund or store credit. (Store credit is our favorite – it helps us stay sustainable and independent!) Refunds are typically processed within 7–10 business days after your confirmation.

📦 Exchanges: We’ll do our best to secure the size you want! But due to limited stock, we can’t guarantee availability. If the exchange isn’t possible, we’ll issue a refund.

🐾 Pet Hair & Park Walks: We love animals (that’s kinda our thing), but returned shoes covered in cat fur or dog hair will have to be adopted elsewhere. The same goes for shoes with soles that look like they took a lovely stroll through the park — we can’t accept used items.

🛠️ Wrong or Faulty Items: If your order isn’t quite right or arrived with a defect, contact us within 7 days of delivery with photos. We’ll fix it — promise.

🌱 Thoughtful Returns: Every return leaves a footprint. Please shop mindfully and reach out to us if you have doubts before ordering — we’re here to help!

 

Still have questions?

 

No worries — just drop us a line at orders@nae-vegan.com. Our team will walk you through the return process and make sure your shoes find their way back safely to our warehouse in Portugal.