Terms and Conditions - NAE Pre-Loved Program
1. Acceptance of Terms
By participating in the NAE Pre-Loved Program ("Program"), you agree to be bound by these terms and conditions. Please read them carefully before participating in the Program.
2. Eligibility
The Program is open to customers within the European Union (EU) who wish to donate gently used NAE Vegan Shoes products. Donations from outside the EU will not be accepted.
3. Donations
Customers may donate gently used NAE Vegan Shoes products to extend their lifespan through donations, resale, or recycling. Donations must be from a previous collection of NAE Vegan Shoes.
4. Shipping of Donations
Customers can send their donations to our warehouse at their own expense or request a return label by contacting order@nae-vegan.com for a fee of 6,9€. NAE takes no responsibility for lost or damaged parcels during the donation process.
5. Voucher Issuance
Upon successful receipt of a donated item at our warehouse, the customer will receive a 25€ voucher via email. Please allow up to 10 working days from the date of receipt for the voucher to be issued.
6. Voucher Usage
The 25€ promotion code issued as part of the Program:
- Requires a minimum spend of 60€.
- Can only be used on purchases made at nae-vegan.com.
- Cannot be applied to sale or outlet items.
- Cannot be used in conjunction with any other offer.
7. Condition and Processing of Donated Items
All donated products are cleaned, refreshed, and disinfected before being repurposed or recycled.
8. Limitation of Liability
NAE takes no responsibility for any lost or damaged forms or parcels during the donation process.
9. Modification or Termination of Program
NAE reserves the right to modify or terminate the Program or these terms and conditions at any time without prior notice.
10. Use of Personal Information
By participating in the Program, you consent to NAE using your personal information for the purpose of administering the Program and issuing the voucher.
Terms and Conditions - Pre-Loved Collection Purchases
1. Acceptance of Terms
By placing an order for an item in our Pre-Loved Collection, you agree to accept the following terms and conditions. Please read them carefully before making a purchase.
2. Condition of Items
Items in the Pre-Loved Collection are second-hand and may show signs of wear and tear. However, all items are in a resalable condition.
3. Limited Stock
Stock in the Pre-Loved Collection is limited. NAE Vegan Shoes cannot be held responsible for items that go out of stock during your purchase.
4. Price Changes
All prices are subject to change at any time without prior notice.
5. Shipping
The same shipping conditions apply to the Pre-Loved Collection as to our other products. Please refer to our general shipping conditions for more details.
6. Returns
In consideration of sustainability, we do not accept returns for Pre-Loved items. Customers must understand and agree to this policy before making a purchase.
7. Donations
Fifty percent of the net proceeds from the Pre-Loved Collection will be donated to a local Portuguese NGO supporting victims of violence.
8. Order Cancellations
NAE Vegan Shoes reserves the right to cancel orders at any time and for any reason.