At NAE Vegan Shoes, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, you have the option to return or exchange the product within 30 days, starting from the day the order was delivered to you.

Return and Refund Conditions

• All returned products must be in original, unused condition with all packaging and tags intact.
• Once the item is received and inspected by our team, we will confirm if it meets the return requirements. If approved, the refund will be issued using the same payment method as the original order.
• Please note that shipping costs are non-refundable.

Return and Exchange Policy by Region

Europe and Continental Portugal:

• If you need to make an exchange or return, it is free of charge and must be initiated within 30 days of receiving the product.
• Please use the free return label provided with your order for the return process.

Rest of the World:

• If you need to make an exchange or return, the shipping costs associated with returning the item to NAE Vegan Shoes will be the responsibility of the customer.
• The return must be initiated within 30 days of receiving the product.
• Please contact our customer support team for assistance with your return at orders@nae-vegan.com.

How to Initiate a Return or Exchange

• If you have an account with us, please log in to your Customer Account area and go to the original order, where you will find the option to 'Ask for a Return'.
• If you do not have an account, please contact us by sending an email to orders@nae-vegan.com with your order details, and we will assist you with the return process.

Questions?

If you have any further questions or need assistance with your return, feel free to reach out to our customer support at orders@nae-vegan.com